General Conditions

RESERVATIONS

When you wish to stay in one of the gîtes of Maison Cravelle, or in case you want to book several or all gîtes together with a whole group, then send us an email. Following the booking request and the email contact you will receive confirmation from us by e-mail for the stay at Maison Cravelle. This confirmation will contain the following information:

  • Day of arrival,

  • Date of departure,

  • Costs with payment terms

  • Name holiday home.

  • Number of guests.

Kind request to check this properly.

 

The reservation can be requested by email to the following address:

 

maison.cravelle@gmail.com

 

TERMS OF PAYMENT

The booking is final after receipt of the deposit. For the gîtes this is 50% of the total reservation period. This amount must be paid in advance, within 3 days after the reservation. As soon as we have received the deposit, we confirm your booking with the date of the deposit received.

In case of non-payment and / or late payment of the payments (without informing us) Maison Cravelle has the right to cancel the reservation.

The remaining 50% needs to be paid at or before arrival.

 

CANCELLATION

Caused by the COVID-19 pandemic we have relaxed our cancellation policy:

In case of cancellation more than 14 days before arrival, the 50% advance payment will be refunded after deduction of € 25 administration fee. When the booking is cancelled within 30 days before scheduled arrival date, the 50% advanced booking payment is charged. We advise a cancellation insurance. Shortening your stay within 30 days of arrival, or after check-in, is seen as a partial cancellation. The rent remains valid for the initial reservation period.

 

SEASONS

During the high season the gîtes are rented for weekly periods only. For the early and late seasons the minimum stay is 3 days.

See the table with prices for the exact season dates.

 

ARRIVAL AND DEPARTURE

Check in is after 16:00 hours. Check out is before 10:00 hours.

 

SMOKING AND PETS

All our accommodations are non-smoking. Pets are not allowed.

 

DEPARTURE

On departure you are expected that the following points are met:

  • No damage has been done.

  • All waste has been disposed off in garbage bags.

  • Kitchen inventory has been cleaned and stored in designated places/drawers.

  • The key has been handed over.

  • All costs that were made during the stay have been paid before departure.

  • No bed linen / towels are missing or damaged.

 

CLEANING

An amount of €100,- is charged for the cleaning of the gîtes Castelnaud, Beynac and Milandes; €50,- for gîte Monfort.

 

OCCUPATION

The gîte may only be occupied by the guests specified in the confirmation letter. If there are any changes, let us know at least 14 days in advance. Visit of friends / family are allowed in consultation with us.

 

INCLUDING

The rental rate includes: electricity / gas, wifi, bed linen and towels. Each gîte is equipped with kitchen linen, herbs, olive oil, aluminum foil, baking paper, dishwashing liquid, dishwasher tablets, hand soap, tissues, garbage bags and first roll of toilet paper. High chair, cot and bath are present, no extra costs will be charged.

 

WASHING MACHINE

There is a laundry room with 2 washing machines and a dryer for general use. This is free of charge.

 

SWIMMING POOL

There is a shared swimming pool of 5x10 meters. The pool is heated and checked daily for quality. Skimmers and a robot keep the water clean. It is not allowed to leave children without a swimming certificate in or around the pool. Diving is not allowed. The pool is 1.30 meters deep and use is at your own risk. At night the pool is closed for safety. Ann electric powered cover maintains the water temperature so no energy is wasted. It is not allowed to open or close roll cover yourself.

 

WIFI

Wi-Fi is available in and around the gîtes, the garden, swimming pool and the public room. The login code will be provided after check-in.

 

PUBLIC SPACE

There is a public space with a magnificent fireplace and lounge area; an outdoor kitchen with barbecue; a long table for shared meals or games; a dartboard, and a large TV screen to watch great sports events together.

 

FIRE

It is forbidden to throw paper or anything other than the available wood logs into the fireplace of gîte Castelnaud. The fireplace must be left clean on departure.

 

SEPTIC TANK

All toilets of Maison Cravelle are connected to septic tanks. Please respect its proper use and do not throw anything but toiletpaper in it.

 

TRAVEL INSURANCE

We recommend travel / cancellation insurance for all our guests.

 

LIABILITY

We are not responsible for accidents, injuries or illnesses that occur during a stay in or around the home. In addition, we are not responsible for the loss of personal belongings or valuables. By accepting this reservation, it has been agreed that all guests and their visitors explicitly take the risk of damage

SOCIAL MEDIA

Photos and reviews of Maison Cravelle may be shared on the various social media (e.g. Facebook, Instagram, Zoover, Google, etc.). When people are recognizable on the photo's, their permission should be asked before publication.